Privacy policy

This privacy notice is for this website (www.vgcwindowcleaning.co.uk) and provided by the owners VGC Window Cleaning to inform visitors about how we use any information collected through this website and how it governs the privacy of users who choose to use this website and the information collected through our contact forms.

What data we collect

The personal data we collect from you on this website includes: 1) Personal identification information such as name, email address, phone number etc through our contact form. 2) Questions, queries or feedback you leave if you contact VGC Window Cleaning through our contact form. 3) Subscription preferences if we provide an opt-in subscription form and you sign up for email alerts.

Website tracking data:

We may also use Google Analytics software to collect information about how you use the website vgcwindowcleaning.co.uk. This includes IP addresses. The data is anonymised before being used for analytics processing. Google Analytics processes anonymised information about the pages you visit on vgcwindowcleaning.co.uk, how long you spend on each page, how you got to the website, and what you click on while you’re visiting the website. We may collect this information to see how you use the website and to help make sure the website is meeting the needs of its users and if we can make improvements, for example improving website navigation and content.

We do not store your personal information through Google Analytics (for example your name or address). We will not identify you through analytics information, and we will not combine analytics information with other data sets in a way that would identify who you are.

Use of cookies:

We may use Google Analytics to assess the performance of our website, as well as Webmasters Search Console and Adwords to help analyse how users use our website. For this purpose cookies are installed to optimise your experience on our website.

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit to save and store information about how a visitor interacts with the website. These help us to understand which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. You can find out more about Google’s cookies on their privacy policy: https://www.google.com/intl/en/policies/privacy/.

If you prefer to turn off cookies, you can do so with the instructions on this page. https://www.wikihow.com/Disable-Cookies.


How we will use your data:

Our company collects your data so that we may reply to enquiries and provide information about our services or products, process your order and manage your account. We may also send you information about products and services you may be interested in if you have requested and agreed to receive this information on a regular basis.

We will not sell, distribute or lease your personal information, or disclose this information to third parties unless we have your permission, or are required to do so by law. Any personal information that you send to us will be treated with the highest standards of security and confidentiality, and our privacy guidelines comply with European laws.

Any personal information we gather through forms is stored securely. We don’t collect or store financial data such as card payment details as these are collected by our payment providers which use highly encrypted systems to protect this form of data, for example, PayPal or any banking service we use.


How long we keep your data

We may keep data from contacts who subscribe to a mailing list we may use until they revoke that subscription by unsubscribing from further emails, or if they no longer engage or communicate with us over a period of no more than two years. Client accounts data can be stored for a maximum of 5 years in order to comply with requirements based on reporting and accounting, but also in order to provide clients with copies of previously completed work and financial statements if required.


How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. We have systems and processes to prevent unauthorised access or disclosure of your data, including protecting your data using varying levels of encryption during transmission through secure website contact forms.

Any payment transactions will be encrypted using SSL technology through our chosen payment providers, which may include PayPal and/or GoCardless. These transactions are processed through their website, not vgcwinndowcleaning.co.uk. We do not have access to your financial details when you pay this way, however if you provide us with your bank account information to process refunds, or pay by cheque, we will ensure this information is kept secure.

 

What legal basis do we have for processing your personal data?

The legal basis for processing your data is based on your consent. In addition we may store information based on a contract and a legal obligation to keep records of transactions for accounting and legitimate purposes.


Data protection rights

You have the right to request information about how your personal data is processed, a copy of that personal data (we may charge a fee for this), or request that anything inaccurate in your personal data is corrected immediately. You can also raise an objection about how your personal data is processed, ask that the processing of your personal data is restricted in certain circumstances, and request that your personal data is erased if there is no longer a justification for it.

If you have any of these requests, get in contact with our privacy personnel. (Details below)


How to contact us

If you have a question about this privacy notice, the data we hold about you, or you would like to exercise one of your data protection rights then please contact us through either one of the following:

Email: info@vgcwindowcleaning.co.uk
Or write to us at VGC Window Cleaning, 13 Mead Park Close, Bickington, Barnstaple, Devon EX31 2PE


Links to other websites

Although this website only aims to include quality, safe and relevant links, users are advised to adopt a policy of caution before clicking any external website links mentioned on this website. We are not responsible for the availability or content of external websites that may be linked to from vgcwindowcleaning.co.uk. Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.


Consent and notification of changes

By using this website you consent to our website’s privacy policy and any terms and conditions that are currently provided. If we decide to change our privacy policy, we will post those changes on this website page.

Updated: 12/04/2020